Refund Terms for PYROTHALEN

Introduction

At PYROTHALEN, we strive to ensure that our customers are completely satisfied with their purchases. This document outlines our refund policy to provide clarity on how refunds are handled.

Eligibility for Refunds

Refund requests will be considered if they meet the following criteria:

• The request is made within 30 days of purchase.
• The product is unused and in its original packaging.
• A valid proof of purchase is provided.

Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Gift cards.
• Downloadable software products.
• Products marked as final sale.

Refund Process

1. Contact us via our contact page to initiate a refund request.
2. Our customer service team will review your request.
3. If approved, refunds will be processed to the original method of payment within 10-15 business days.

Exchanges

Exchanges for defective or damaged items are available. If you need to exchange an item, please reach out to our customer service for further instructions.

Contact Information

If you have any questions regarding our refund policy, please contact us: